Refund Policy
Effective date: effective on the day time2flow launches.
This page explains our refund policy in plain words. Your signed agreement and our Terms of Service give the full details.
Definitions. "Partner" means the person or business that partners with time2flow for services. Using this word does not create a legal partnership, joint venture, agency, or employment relationship.
Refunds
We do not offer a money-back guarantee of any kind.
Payments are not refundable, except where required by law or if we decline your project before work starts. The deposit and cancellation cases on this page also apply. Otherwise, care plans, website builds and all other fees are not refundable.
All payments are final, except where a refund is required by law or in the deposit and cancellation cases on this page. This includes:
- Any deposit and balance set in your agreement
- Monthly care plan payments
- Out-of-scope hourly work you approved in writing
Waitlist
Submitting an application holds your spot on the waitlist. Nothing else is needed, and there is no fee. Everyone stays on the waitlist until they speak with time2flow and their application is approved, and work does not start until it is approved. time2flow may waive the wait and let a partner start without waiting. time2flow decides how many builds it works on at once.
Website builds, care plans and build codes
Website builds are a one-time investment, with a 50% deposit up front and 50% at the end, when your site is complete. You can pay the deposit online from your quote, or after your application is approved and you sign, when we send your deposit payment link to you directly. A deposit paid online from your quote counts as your deposit. Paying your deposit online books your build. If we decline the project, we refund your deposit in full. If you pay your deposit and then withdraw before signing your agreement, or before work starts, we also refund your deposit in full. Care plans are available. The fee is discussed when you receive your quote. Care plans include hosting, with no separate hosting charge. The care plan fee and how it is billed are agreed in writing in your agreement. A build code is offered only by time2flow, at its sole discretion, to partners it selects. It applies to website builds, can be used once per person, and cannot be transferred. Your build starts only after your agreement is signed. A code may be withdrawn at any time, but that does not affect an agreement already signed; what counts is whether the code was active when your agreement was signed. If it is applied, you pay nothing for the build. If you choose a care plan, its payments are not refundable.
If you cancel after work starts
If you cancel after work starts, you pay for the work done up to your written cancellation, and your deposit is counted toward it. If the work done is less than your deposit, we refund the rest of your deposit. If the work done is more than your deposit, you pay only the difference, and no work is handed over until it is paid. There is no kill fee and no cancellation fee. If time2flow cannot finish your build, we refund the money you paid for work not yet done.
Our promises
- We take the tasks in your agreement, big and small, off your plate and out of your hands.
- You will save time, depending on how wisely you use the time we free up.
- We will get the job done, meaning the agreed pages, features and automations are built and live.
- We will fit all your needs within your build.
Every website also comes with the 30-day post-launch warranty. We never promise business results, such as rankings, traffic, leads, or revenue.
Questions
time2flow
1119 Anchor Street, Philadelphia, PA 19124
time2flowofficial@gmail.com · (570) 260-1087